Support & contact
Get help with your account, plan, or workflow. Send a problem report so we can help you get back to work.
Report a problem#
Email hello@vmotif.com for support. The button below opens an email draft with space for the details we need. Send the email to submit your request.
If no email app opens, copy the address above into your email service. For common fixes, read the FAQ & troubleshooting guide.
What to include#
- Describe what happened and what you expected.
- List the steps that caused the problem.
- Include the workflow URL, node type, and model, if relevant.
- Copy the exact error message. Add a screenshot if it helps explain the problem.
- Include your browser, operating system, and the time of the problem with your time zone.
- For API errors, include the
x-request-idresponse header.
Do not include passwords, API keys, payment card details, or private content you do not want to share.
Account, billing, and other questions#
Contact hello@vmotif.com for account access, plan questions, or other help. Include your account email and workspace name so we can find the right account.
Read Plans & limits for details about your plan and generation budget.